Terms and Conditions
Statement of Risk: Outdoor and adventurous activities often involve learning new skills in unfamiliar environments. As such these activities have an element of risk, which includes a danger of personal injury or death. Participants and/or their parents/guardians undertaking these activities should be aware of and accept these risks. The Peak Climbing School ensures that it’s range of safety management systems are inspected by external National Governing Body representatives. The Peak Climbing School reserves the right to cancel or modify any activity if it believes there to be unacceptable risk attached in offering such an activity to the public. The Peak Climbing School decision is at its sole discretion.
Statement of Physical Ability: You should ensure that you or the person undertaking the activity has an adequate level of fitness and a certain level of confidence, in order to take part in the activity that you wish to book. The Peak Climbing School reserves the right to cancel or modify your activity or booking if your / their physical ability puts you / theirs, other customers, the general public or staff at adverse risk. If you have any concerns about this please contact The Peak Climbing School before your course and discuss it with our instructors on the day.
Disclaimer: I/we understand that I or my child are taking part in this activity at my/their own risk, and I accept that The Peak Climbing School will not accept any liability for any damage to or loss of property belonging to customers, except in the case of death or personal injury caused by the negligence of staff.
Transport: Most of the climbing is within 5mins walking distance of our meeting point however occasionally we use some crags slightly further away which are best suited for the course. Your own transport is advantageous however sharing lifts and car pooling can be arrange if we visit a slightly further away location. We will advise you if your instructor is planning on using a location further away before starting the course.
Weather: Weather can occasionally affect some of our activities, however with our local knowledge and expertise we can usually find a dry place to climb or a quick drying area so you can still learn the skills you asked for on this course. Our Coaches and Instructors are the best in the business and are seasoned climbers happy to work whatever the weather, however if the course is completely compromised by severe weather, we have some indoor options no further than 30mins away if this is the client’s wish. If this happens the additional cost of entry to an indoor wall may need to be covered by the client. If the weather is severe and you wish not to come on the course, we will happily rebook you onto another course running on a different date or if cancelled due to severe weather conditions, within 48hrs prior to the course starting, refund you the full amount.
Data Protection: Your personal details will be stored and used by The Peak Climbing School to send you important information on matters relating to our activities and events. Your information will not be shared with other organisations or used for any other purpose without your consent. If you supply us with your e-mail address, we will add you to our electronic mailing list unless you opt out. The participants’ contact details will not be sold or passed to further third parties. The Peak Climbing School will occasionally take photos of participants for publicity, including use on our own website and on social media. If you do not wish for the participant(s) to be photographed, please opt out on your consent form.
Cancellations: Cancellation by the customer must be made in writing via email or letter and the following refunds will be available: If you cancel up to 2 weeks before your booking, you will be given a full refund including any deposit. If you cancel within 2 weeks before your booking, you be given a 50% refund and/or lose your deposit. If cancelling due to severe weather, the cancellation must be made before 48hrs of you course starting and either a rebooking can be made or a full refund will be given.
Amendments by The Customer: A request for a booking amendment must be made up to two weeks before your booking. Amendments may be made to the time, date, activity and participants of a booking. Amendments are subject to availability and at our discretion.
We reserve the right to cancel or reschedule any activity for the following reasons: Adverse environmental conditions such as: electrical storms, high winds, equipment breakages, instructor sickness, insufficient uptake or extra ordinary circumstances out of our control. Rescheduled courses will be re-allocated up to 6 months from the date of your original course. Cash refunds will not be available; however the customer will be issued with a gift voucher, of equal value. The gift voucher can be used to re-book onto any course or activity of their choice. Gift vouchers will have maximum expiration date of 365 days from the date of issue.